Express Service Representative
4 days ago
Express Service Advisor
Tate Dodge Chrysler Jeep is seeking a skilled Express Service Advisor to provide exceptional customer service and drive sales growth in our Express Lane department.
Key Responsibilities:
- Customer Service: Ensure customers receive prompt, courteous, and effective service, meeting their needs and exceeding their expectations.
- Sales Growth: Drive the sale of technicians' time to meet departmental sales forecasts, prioritizing required services and offering options to customers as needed.
- Communication: Keep customers informed on completion times, service expenses, and any changes, ensuring a positive dealership experience.
- Product Knowledge: Develop a strong understanding of our products to answer customer questions and provide expert advice on vehicle characteristics and operations.
Requirements:
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong product knowledge and sales skills
- Ability to work collaboratively with the service team to achieve departmental goals
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