Customer Service Representative
4 weeks ago
We are seeking a highly motivated and enthusiastic Guest Service Team Member to join our team at Big Al's. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring a first-class experience in our bowling and arcade facilities.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their needs and ensuring a positive experience.
- Educate guests on promotions and develop positive relationships through effective communication.
- Assist guests with their bowling and arcade experience, ensuring proper equipment and safety protocols are followed.
- Process guest transactions, including bowling, arcade, and event bookings.
- Promote and sell Big Al's promotions to guests, participating in up-selling opportunities to enhance the guest experience.
- Maintain a clean and organized environment, adhering to safety and sanitation standards.
- Collaborate with the team to ensure seamless operations and exceptional guest service.
- High school diploma or equivalent required.
- Previous customer service experience preferred.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Excellent communication and interpersonal skills.
- Ability to lift up to 25 pounds and stand for long periods.
- Competitive hourly rate.
- Opportunities for advancement and professional growth.
- A fun and dynamic work environment.
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