Customer Service Representative

4 weeks ago


Milpitas, California, United States Big Al's Full time
Job Summary
We are seeking a highly motivated and enthusiastic Guest Service Team Member to join our team at Big Al's. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring a first-class experience in our bowling and arcade facilities.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their needs and ensuring a positive experience.
  • Educate guests on promotions and develop positive relationships through effective communication.
  • Assist guests with their bowling and arcade experience, ensuring proper equipment and safety protocols are followed.
  • Process guest transactions, including bowling, arcade, and event bookings.
  • Promote and sell Big Al's promotions to guests, participating in up-selling opportunities to enhance the guest experience.
  • Maintain a clean and organized environment, adhering to safety and sanitation standards.
  • Collaborate with the team to ensure seamless operations and exceptional guest service.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 25 pounds and stand for long periods.
What We Offer:
  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • A fun and dynamic work environment.


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