Customer Service Representative

4 weeks ago


Milpitas, California, United States Taymax Group Full time

Member Services Representative Job Description

We are seeking a highly skilled and customer-focused Member Services Representative to join our team at Taymax Group. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities:

  • Provide a positive member experience by greeting members, prospective members, and guests, and responding to their inquiries in a timely and professional manner.
  • Handle all front desk related activities, including answering phones, checking members into the system, and signing up new members.
  • Facilitate needed updates to member accounts and assist in maintaining the neatness and cleanliness of the club.
  • Assist in maintaining a positive and welcoming environment for all members and guests.

Requirements:

  • Must be 18 years of age or older.
  • High School diploma/GED equivalent required.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Punctuality and reliability are a must.
  • Ability to work independently as well as part of a team.
  • A positive, upbeat attitude and a passion for fitness and health.

Physical Demands:

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Taymax Group never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver's license number) as part of the initial application process.

Taymax Group is an Equal Opportunity Employer: We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone.

Accommodations for Candidates with Disabilities: Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation in order to successfully submit an application, please contact Human Resources at hr@taymaxgroup.com to make an accommodation request.



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