Customer Service Representative

1 week ago

Moline, Illinois, United States KONE Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Agent to join our team at KONE. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a prompt and professional manner.
  • Accurately identify customer information and dispatch calls to the correct service technician.
  • Provide customers with quick and accurate information regarding their inquiries.
  • Monitor calls to ensure they are dispatched to the proper service technician.
  • Provide professional and friendly customer service, striving for no calls to go into the queue.
Requirements
  • High school diploma or general education degree (GED).
  • 1+ years of related experience and/or training in the field of customer service or call centers.
  • Ability to speak clearly and understandably on the telephone.
  • Ability to enter information into a computer while talking on the telephone.
  • Ability to interact with customers and service people in a courteous, friendly yet not "chatty" manner.
  • Proficient skills in spelling, communication, and data entry.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak and write in French or Spanish would be desirable.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
What We Offer
  • Competitive salary.
  • Flexible work schedule.
  • Opportunities to learn and grow.
  • Matching 401K.
  • Comprehensive health and wellness plans for the entire family.
  • Paid holidays and paid time off.
About KONE

KONE is a global leader in the elevator and escalator industry, providing innovative solutions for safe, convenient, and reliable transportation. We are committed to creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us, and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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