HVAC Service Operations Manager

2 weeks ago


San Jose, California, United States W3Global Inc Full time
Job Overview

W3Global Inc is looking for a skilled HVAC Service Operations Manager to lead a dedicated team of 20 professionals in the efficient management of our HVAC Service Division. This role will report directly to the company President.

Key Responsibilities:

  • Manage all facets of HVAC service operations, focusing on preventative maintenance and repairs for commercial, industrial, and select residential clients.
  • Establish and nurture strong client relationships through consistent communication and site evaluations.
  • Work closely with the sales team on estimating, pricing, presentations, and contract discussions.
  • Offer technical guidance and expertise to clients regarding HVAC product specifications, installation, and maintenance needs.
  • Evaluate building interiors and duct systems to create solutions that enhance comfort and reliability.
  • Develop concept drawings for the placement of both exterior and interior HVAC systems.
  • Implement strategies aimed at exceeding customer expectations with an emphasis on long-term retention.
  • Oversee customer Service Level Agreements (SLAs), ensuring high performance and profitability.
  • Utilize vehicle GPS tracking to monitor staff locations and coordinate emergency responses.
  • Collaborate with the Plumbing Manager to ensure the effective functioning of the Service Division.
  • Assist the Construction Division with startup, commissioning, and refrigerant piping tasks.
  • Participate in weekly meetings with the Construction Division to highlight any potential risks or unique project advantages.
  • Ensure compliance with all current safety protocols in accordance with OSHA standards.
  • Engage actively in monthly Safety Committee meetings.
  • Ensure that all HVAC technicians maintain current skills and knowledge regarding the latest HVAC technologies and building regulations.

Required Skills:

  • Minimum of 5 years of experience in managing HVAC operations, particularly in industrial and commercial settings.
  • Proficient in Microsoft Office Suite.
  • Experience with Microsoft Visio or similar software for creating 2D concept drawings.
  • Familiarity with Bluebeam for reading drawings, performing measurements, and collaborating effectively.
  • Ability to navigate multiple CRM systems as required by clients.
  • Exceptional verbal and written communication skills.

Work Schedule: Monday - Friday, 7:00 AM - 3:30 PM

Benefits: Comprehensive medical and dental coverage fully paid for the employee (dependents can be added at the employee's expense), 401K Profit Sharing, and an annual bonus based on company performance.



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