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Retail Operations Supervisor

2 months ago

Houston, Minnesota, United States AIRWAIR INTL. LTD Full time
YOUR DISTINCTIVE QUALITIES

As a dynamic sales leader, you play a crucial role as the right hand to the Retail Store Manager. Your exemplary customer service skills, comprehensive product knowledge, and outstanding sales performance set you apart. The team looks to you for guidance, and you thrive on mentoring them to enhance their skills. You resonate with the Dr. Martens ethos and are eager to support the team in expanding the brand's presence in the Americas region.

YOUR ROLE
  • Collaborating with the Store Manager to maintain consistent operational standards.
  • Serving as a role model to foster a positive and efficient work atmosphere.
  • Championing the Dr. Martens brand through constructive coaching and feedback, helping the team achieve and surpass sales and Key Performance Indicators (KPIs).
  • Assisting in the onboarding and training of new employees on their responsibilities and product knowledge.
  • Supporting the Store Manager with HR functions, including onboarding documentation, performance evaluations, and recruitment efforts.
  • Managing daily store operations, including opening and closing procedures, register balancing, and bank deposits.
  • Assisting the Store Manager with operational tasks such as scheduling, inventory oversight, shipments, and physical inventory counts.
  • Delivering exceptional customer experiences by leading the sales floor and promoting teamwork in selling.
  • Coordinating with the retail stock team to receive, organize, and replenish in-store inventory efficiently and accurately.
  • Contributing to merchandising efforts to align with Brand Marketing guidelines and enhance product visibility.
YOUR CORE ATTRIBUTES

At Dr. Martens, we believe in a culture that transcends mere employment; it embodies a lifestyle. Our core values - INTEGRITY, PROFESSIONALISM, PASSION, and TEAMWORK - define our identity and our approach to work. To join our team, you should also possess the following attributes:
  • 2-3 years of supervisory experience, including performance assessment and employee development.
  • Retail experience is essential; footwear experience is a plus.
  • Proven ability to communicate effectively and professionally with a diverse customer base, both verbally and in writing.
  • Proficient in MS Office Suite, retail systems, web-based applications, and computerized inventory management systems; experience with MPOS is advantageous.
  • Basic mathematical skills, including the ability to calculate percentages.
  • Availability to work evenings, weekends, and holidays.
  • Physical capability to lift and carry up to 50 pounds and manage shoe boxes while navigating ladders and stairs.
  • Punctuality in adhering to scheduled shifts.
  • No international or domestic travel required.
  • A strong connection to our brand values and core qualities.
BENEFITS
  • Welcome to the Dr. Martens family.
  • Employee discount of 65% on footwear and 50% on accessories.
  • Access to the latest styles with our Seasonal Pairs.
  • Flexible spending accounts for transit and parking.
  • Paid Time Off (PTO) and Sick Leave.
  • Employee Assistance Program for support during challenging times.
  • 401(k) Pre-Tax and Roth Retirement Savings Plans with employer matching.
  • Participation in the DM Foundation, which supports and empowers communities globally.
  • Comprehensive Medical, Dental, and Vision benefits.
  • Paid Volunteer Hours to give back to the community.
COMPENSATION
  • $24.80 per hour.
At Dr. Martens, we are dedicated to fostering an environment where everyone can thrive and express their authentic selves. We welcome applications from all individuals, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. We believe that diverse and inclusive teams positively impact our brand and help us connect authentically with our consumers.