Customer Relations Agent
1 week ago
Company Overview: CornerStone Staffing is collaborating with a leading Auto Repair organization, seeking enthusiastic and results-oriented Customer Service Representatives.
Position Summary: This role is perfect for individuals who thrive in a lively environment and have a passion for assisting others. The position is located in Lewisville, TX.
Compensation: The pay rate for this position is $17.00 per hour.
Work Schedule: The work hours are Monday to Friday from 11:00 AM to 8:00 PM, with one Saturday required each month. Training will occur Monday to Friday from 9:00 AM to 6:00 PM for the first three weeks.
Key Responsibilities:
- Manage inbound and outbound calls to assist customers with scheduling vehicle repairs and towing services.
- Follow up on insurance claims as reported by partner insurance companies.
- Provide excellent customer service and support to ensure customer satisfaction.
Qualifications:
- Previous experience in a call center environment is required.
- Bilingual candidates, especially those fluent in Spanish, are encouraged to apply.
- Must be comfortable handling a high volume of calls daily.
- Strong communication skills, both verbal and written, are essential.
- A minimum of two years of customer service experience is necessary.
- Demonstrated ability to type at least 35 words per minute.
- Stable work history with no more than three jobs in the last five years.
Perks and Benefits:
- Potential for bonuses starting from day one, based on performance and attendance.
- Enjoy catered meals twice a week and access to an on-site gym.
- Work in a modern office with stand-up desks and a vibrant atmosphere.
Screening Process: Candidates will undergo a thorough screening process, including clerical assessments, interviews, background checks, and drug screenings.
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