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Customer Service Representative

2 months ago

Lewisville, Texas, United States Berenice Mendez - State Farm Agent Full time
Position Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Berenice Mendez - State Farm Agent. As a key member of our team, you will have the opportunity to work with a trusted brand and provide exceptional customer experiences.

Responsibilities
  • Build Lasting Relationships: Forge enduring customer relationships and proactively follow up to ensure continued satisfaction.
  • Needs-Based Approach: Employ a customer-centric approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Drive Business Growth: Generate leads, coordinate appointments, and effectively market tailored products and services to meet diverse customer needs.
Benefits
  • Competitive Compensation: Hourly pay plus commission/bonus
  • Health Benefits
  • Paid Time Off
  • Flexible Hours
  • Professional Development
  • Abundant Opportunities for Career Advancement
  • License Reimbursement
Requirements
  • Marketing Savvy: Genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional Communication Skills: Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • People-Centric Mindset: A people-centric mindset with a keen eye for detail.
  • Proactive Problem-Solving: Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Technical Proficiency: Proficiency in learning and navigating computer functions efficiently.
  • Collaborative Spirit: Collaborative spirit, thriving in a dynamic team environment.
  • Bilingual Spanish Preferred