Senior Quality Manager

1 week ago


Claremont, North Carolina, United States CommScope Full time
About the Role

We are seeking a highly skilled Senior Quality Manager to lead our Quality team at CommScope, a leading provider of connectivity solutions. As a key member of our organization, you will be responsible for developing, implementing, and managing quality functions and programs for our NC Cable group.

Key Responsibilities
  • Lead a team of 35 engineers and technicians to develop, implement, and manage all aspects of the organization's Quality, Training, Documentation, Calibration, and Equipment Engineering functions and programs.
  • Support both Broadband and Enterprise business units.
  • Serve as the NC Cable champion of Quality to both external and internal customers.
  • Ensure that all products meet or exceed customer requirements and expectations.
  • Direct the ISO 9000/TL9000:2016 program and promote a culture of continual improvement and Lean/Kaizen.
  • Develop and implement training processes to ensure employee proficiency and certification.
  • Collaborate with cross-functional teams, including Product Management, Sales, Risk Management, Operations, Finance, and Human Resources.
Duties and Responsibilities
  • Lead the organization's efforts in complying with the latest ISO 9000/TL9000:2016 Quality System Standards.
  • Promote a culture of continuous improvement and prevention.
  • Coordinate activities of Manufacturing and Engineering to ensure effective introduction of new/improved products, processes, and materials.
  • Utilize process/product audits, customer feedback, and other tools to drive continuous improvement.
  • Establish criteria, metrics, and goals to demonstrate quality effectiveness.
  • Develop and maintain a Quality information system.
  • Manage the Quality Department's annual capital and expense budgets.
  • Manage 35+ department employees and ensure training and developmental needs are met.
  • Ensure effective Supplier Quality Assurance and Incoming Quality Control programs are in place.
  • Support R&D, Process Engineering, Controls Engineering, Global Manufacturing Engineering, and Operations.
Requirements
  • Bachelor's degree and 10+ years of previous manufacturing-related experience required.
  • Engineering or a related technical degree and/or a master's degree is highly preferred.
  • Minimum of 8 years' leadership experience in the Quality Assurance field.
  • Working knowledge of Quality tools such as SPC, FMEA, Control Plans, Root Cause Analysis, Poka Yoke, etc.
  • Working knowledge of continuous improvement tools such as Lean, 6 Sigma, Kaizen events.
  • Must have working knowledge of ISO 9000/TL9000:2016 Quality System Standards.
  • Excellent decision-making and interpersonal skills are essential.
  • Ability to articulate, defend, and negotiate Quality expectations with internal and external customers.
  • Ability to juggle multiple priorities and maintain the proper balance between meeting business needs and managing available resources.
Perks and Benefits

The successful candidate will be rewarded with a comprehensive benefits package, including paid vacation, medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company's Annual Incentive Plan.

About CommScope

CommScope is a leading provider of connectivity solutions, empowering how we live, work, and learn. Our employees push the boundaries of communications technology, enabling game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere.

We are an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request.



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