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Senior Quality Manager

2 months ago

Claremont, North Carolina, United States CommScope Full time

About the Role:

We are seeking a highly skilled and experienced Quality Assurance Leader to join our team at CommScope. As a Quality Assurance Leader, you will be responsible for leading the organization's efforts in complying with the latest ISO 9000/ TL9000:2016 Quality System Standards. You will ensure that the organization maintains continuous ISO 9001 certification and complies with the requirements of other Quality System and Product Standards (UL/ETL or Customer specific) as necessary.

Key Responsibilities:

  • Lead the organization's efforts in complying with the latest ISO 9000/ TL9000:2016 Quality System Standards.
  • Ensure that the organization maintains continuous ISO 9001 certification.
  • Comply with the requirements of other Quality System and Product Standards (UL/ETL or Customer specific) as necessary.
  • Continuously review systems and procedures for improvement in cost or efficiency.
  • Promote a culture of continuous improvement and prevention.
  • Coordinate activities of Manufacturing and Engineering to ensure the effective introduction of new/improved products, processes, and materials.
  • Utilize process/product audits, customer feedback, and other tools to drive continuous improvement in the operation and recommend appropriate changes to Products and/or Services.
  • Establish criteria, metrics, and goals to demonstrate quality effectiveness in the areas of production efficiency, yield improvement, scrap reduction and customer satisfaction.
  • Develop and maintain a Quality information system that communicates key quality related information to site management and product team members.
  • Develop and manage the Quality Department's annual capital and expense budgets.
  • Manage 35+ department employees and insure that training and developmental needs are met.
  • Ensure effective Supplier Quality Assurance and Incoming Quality Control programs are in place.
  • Coordinate activities with Procurement and the Supplier to promote a mutually beneficial and effective Supplier/Customer relationship.
  • Support R&D, Process Engineering, Controls Engineering, Global Manufacturing Engineering and Operations across all NC Cable products on equipment procurement, layout, installation, upgrade etc.
  • Participate as an active and contributing member of the appropriate Global Quality Management and Product Team(s) to ensure that the product line and Corporate Quality standards are achieved.
  • Develop, implement, and document training programs for job specific operator skills as well as soft skills.
  • Maintain the documentation and calibration systems for all NC Cable operations.

Requirements:

  • Bachelor's degree and 10+ years of previous manufacturing related experience required.
  • Engineering or a related technical degree and / or a master's degree is highly preferred.
  • Minimum of 8 years' leadership experience in the Quality Assurance field. Experience, preferably obtained within a multi-plant manufacturing environment.
  • Working knowledge of Quality tools such as SPC, FMEA, Control Plans, Root Cause Analysis, Poka Yoke, etc. required.
  • Working knowledge of continuous improvement tools such as Lean, 6 Sigma, Kaizen events are required including Lean and / or 6 Sigma black belt.
  • Must have working knowledge of ISO 9000/ TL9000:2016 Quality System Standards.
  • Must have proven experience or ability to manage technically trained employees, including degreed engineers.
  • Excellent decision-making and interpersonal skills are essential. Ability to lead project teams across departments and/or cross functional personnel located at multiple facilities within North America.
  • Must have demonstrated Excel, PowerPoint, Word Processing, Database, ERP (SAP) and Business Objects / Power BI skills.
  • Ability to articulate (verbally & in writing), defend and negotiate Quality expectations with internal and external customers at all levels of management.
  • Ability to juggle multiple priorities and maintain the proper balance between meeting the business needs and managing the available resources.
  • Excellent communication skills and ability to summarize significant amounts of data into easily understood reports with appropriate recommendations required.
  • Ability to interact comfortably at all levels within the organization and to facilitate customer visits when required.
  • Must have ability and desire to drive change.
  • Limited travel as required.