Patient Advocate and Community Outreach Specialist

2 weeks ago


Machias, Maine, United States Eastport Health Care, Inc. Full time
About the Role

We are seeking a highly motivated and compassionate Patient Advocate and Community Outreach Specialist to join our team at Eastport Health Care, Inc. As a key member of our healthcare team, you will play a vital role in helping patients and the community access resources, including health insurance, food, housing, quality care, and health information.

Key Responsibilities
  • Patient Navigation: Assist patients with special needs to apply for assistance in housing, Medicaid, Medicare applications, and help fill out other forms as required.
  • Liaison and Case Management: Serve as a liaison between the client, physician, community agency, hospital, government agencies, and insurance companies/brokers, and be actively involved in all areas of care coordination and case management.
  • Resource Utilization: Assist patients/clients in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible.
  • Community Outreach: Identify resources for clients to overcome barriers to care, such as transportation, housing, and childcare arrangements.
  • Communication and Coordination: Facilitate communication and coordinate services between providers.
  • Knowledge and Understanding: Continuously expand knowledge and understanding of community resources, services, and programs provided.
  • Confidentiality: Maintain strictest confidentiality and adhere to all HIPAA guidelines/regulations.
Outreach and Enrollment:
  • Enrollment Assistance: Assist patients and non-patients to enroll in the Health Insurance Marketplace during open enrollment periods or when the person and their family qualifies for a special enrollment period due to life events.
  • Qualifying Life Events: Help the client determine if they have a qualifying life event.
  • Documentation: Upload proof of income or identify documentation to the Marketplace application.
  • Application Changes: Help the client to make life event changes to their application with the Marketplace, such as income changes, change in family size, change in jobs, or address.
  • Outreach Events: Schedule outreach events to help educate the community on special enrollment events, open enrollment periods, or insurance literacy trainings.
  • Tracking and Reporting: Track and report on assists, submits, and enrollment numbers to EHC monthly.
Requirements
  • Education: Associate's Degree or equivalent in work history experience.
  • Driver's License: Valid driver's license, clear driving record, and personal vehicle insurance coverage.
  • Communication Skills: Presentations, and Public Speaking.
  • Interpersonal Skills: Ability to work with other employees, patients, and the general public.
  • Technical Skills: Proficient in Windows, Outlook, Microsoft, and PDF files.


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