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Health Community Advocate
2 months ago
Position Overview:The Health Community Advocate (HCA) serves as a vital resource for patients and the community, facilitating access to essential services such as health insurance, nutrition, housing, quality healthcare, and health-related information. The HCA collaborates closely with healthcare providers, primary care teams, and various organizations to enhance patient care and health outcomes. Additionally, the HCA functions as an Outreach & Enrollment, Certified Application Counselor (CAC) for the Affordable Care Act, assisting patients and non-patient residents in navigating eligibility and enrollment processes for the Marketplace and sliding fee program.
All employees at Eastport Health Care, Inc. are encouraged to actively participate in quality improvement initiatives, risk identification and reporting, attend training sessions and meetings as needed, and contribute to a collaborative team environment. Employee engagement in these areas is essential for the organization's mission to provide exceptional care to our patients and clients.
Key Responsibilities:Patient Support:
- Assist health center patients with unique needs in applying for housing assistance, Medicaid, Medicare, and other necessary forms.
- Act as a liaison among clients, healthcare providers, community organizations, hospitals, government entities, and insurance brokers, playing an integral role in care coordination and case management.
- Guide patients/clients in utilizing available resources, including appointment scheduling and application completion for eligible programs.
- Identify resources to help clients overcome barriers to care, such as transportation, housing, and childcare.
- Facilitate communication and coordinate services among healthcare providers.
- Continuously enhance knowledge of community resources, services, and programs available.
- Maintain strict confidentiality and adhere to all HIPAA regulations.
Outreach & Enrollment:
- Assist patients and non-patients in enrolling in the Health Insurance Marketplace during open enrollment periods or when qualifying life events occur.
- Help clients determine eligibility based on qualifying life events.
- Upload income verification or necessary documentation to the Marketplace application.
- Assist clients in making updates to their Marketplace applications due to changes in income, family size, employment, or address.
- Organize outreach events to educate the community about special enrollment opportunities, open enrollment periods, and insurance literacy.
- Promote enrollment events through local media channels.
- Monitor and report on assistance provided, submissions, and enrollment statistics to Eastport Health Care, Inc. on a monthly basis.
Minimum Qualifications:
- Associate's Degree or equivalent experience.
- Valid driver's license, clean driving record, and personal vehicle insurance.
- Experience in presentations and public speaking.
- Ability to collaborate effectively with colleagues, patients, and the public.
- Proficient in using office equipment such as scanners, laptops, fax machines, and copiers.
- Skilled in Windows, Outlook, Microsoft Office, and PDF file management.
