Customer Service Team Lead

4 hours ago


Tinley Park, Illinois, United States TalentBridge Full time
Job Title: Lead Customer Service Representative

Job Summary:

We are seeking a highly skilled and experienced Lead Customer Service Representative to join our team at TalentBridge. As a Lead, you will be responsible for ensuring superior service delivery to customers by directly supervising the daily operational activities of a team of customer service specialists.

Key Responsibilities:

  • Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals
  • Support the building and developing of an effective and high-performance team
  • Maintain daily and weekly statistics for individual direct reports
  • Analyze department results
  • Troubleshoot operational problems
  • Complete team reports as required
  • Identify and analyze escalated problems and provide guidance to direct reports for resolution
  • Serve as point of escalation for transactions requiring advanced expertise or discernment in order to resolve complex customer issues and ensure timely follow-up and customer satisfaction

Requirements:

  • 4 years of experience in a customer service role troubleshooting and handling complex transactions with 1-year team lead experience handling a minimum of 8 to 10 team members in dispatching, inventory, or logistics
  • Experience with Microsoft Office (Word, Excel, & Outlook)

Preferred Qualifications:

  • Experience in a call center environment
  • Bilingual English/Spanish
  • Strong customer service skills and the ability to satisfactorily resolve issues
  • Solid ability to multitask with exceptional organizational skills
  • Ability to thrive under pressure while delivering solutions that exceed customer expectations

About Us:

TalentBridge is a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. We're a passionate team motivated by fast-paced innovation and the desire to deliver for customers. If you're driven and looking for a place to grow, come join us.


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