Customer Service Team Lead
4 hours ago
Job Summary:
We are seeking a highly skilled and experienced Lead Customer Service Representative to join our team at TalentBridge. As a Lead, you will be responsible for ensuring superior service delivery to customers by directly supervising the daily operational activities of a team of customer service specialists.
Key Responsibilities:
- Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals
- Support the building and developing of an effective and high-performance team
- Maintain daily and weekly statistics for individual direct reports
- Analyze department results
- Troubleshoot operational problems
- Complete team reports as required
- Identify and analyze escalated problems and provide guidance to direct reports for resolution
- Serve as point of escalation for transactions requiring advanced expertise or discernment in order to resolve complex customer issues and ensure timely follow-up and customer satisfaction
Requirements:
- 4 years of experience in a customer service role troubleshooting and handling complex transactions with 1-year team lead experience handling a minimum of 8 to 10 team members in dispatching, inventory, or logistics
- Experience with Microsoft Office (Word, Excel, & Outlook)
Preferred Qualifications:
- Experience in a call center environment
- Bilingual English/Spanish
- Strong customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
About Us:
TalentBridge is a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. We're a passionate team motivated by fast-paced innovation and the desire to deliver for customers. If you're driven and looking for a place to grow, come join us.
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