Customer Service Representative
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Member. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a fast and friendly checkout experience.
Key Responsibilities- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Help customers locate products, answer questions, and provide solutions to meet their needs
- Process transactions accurately and efficiently, handling cash, credit card transactions, and other payment methods
- Engage customers in our Rewards program and Private Label Credit Cards, promoting the benefits and encouraging enrollments
- Participate in visual merchandising, maintaining store displays, and ensuring a well-merchandised store environment
- Assist with truck unloading, stocking, and planogram processes, ensuring a smooth and efficient store operation
- Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company policies
- Interact with colleagues in a positive and respectful manner, promoting a collaborative and inclusive work environment
- High school diploma or equivalent required; prior retail or customer service experience preferred
- Ability to work a flexible schedule, including nights, weekends, and early mornings
- Physical ability to stand for long periods, move throughout the store, and lift heavy boxes and merchandise
- Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
As a Customer Service Team Member at Michaels, you will have the opportunity to work in a dynamic and creative environment, surrounded by a team of passionate and dedicated individuals. We offer competitive pay, opportunities for professional growth and development, and a comprehensive benefits package.
Michaels is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
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