Intermodal Customer Service Representative
6 days ago
**Job Summary**
As an Intermodal Customer Service Representative at Transplace, you will play a critical role in delivering exceptional service to our customers. Your primary responsibility will be to build strong relationships with dray carriers, communicate status updates, and resolve issues related to problematic shipments.
**Key Responsibilities**
- Schedule delivery appointments in a timely manner to ensure seamless customer experience
- Proactively review customer requirements for accuracy and ensure compliance with contract terms
- Continuously work to eliminate accessorial charges and provide clear communication to carriers and customers
- Track and trace all shipments, updating customers on delivery status in a timely and accurate manner
**Requirements**
- High School Diploma or General Education Degree (GED) required
- Expert-level communication and customer service skills
- Proficiency in Microsoft Office
**About Transplace**
Transplace is a leading provider of managed transportation and logistics services, powering one of the largest managed transportation and logistics networks in the world. Our team of domain experts, engineers, and data scientists work together to deliver trusted outcomes through best-in-class logistics management, strategic capacity, and cross-border services.
**Equal Opportunity Employer**
Transplace is an equal opportunity employer, committed to a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds.
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