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Member Team Lead

2 months ago

Tinley Park, Illinois, United States Sam's Club Full time
Job Summary

We are seeking a highly skilled Member Team Lead to join our team at Sam's Club. As a key member of our retail team, you will be responsible for providing exceptional customer service, leading a front-end team, and ensuring a seamless shopping experience for our members.

Key Responsibilities
  • Assist management with supervising associates, assigning duties, and communicating goals and feedback.
  • Train associates on processes and procedures, and provide direction and guidance on member service approaches and techniques.
  • Ensure compliance with company policies and procedures, and support the Open Door Policy.
  • Communicate and support membership by providing information on membership types, programs, and benefits.
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation.
  • Provide and ensure member service by acknowledging the member and identifying member needs.
  • Assist members with purchasing decisions, locate merchandise, and provide guidance and support on self-service technology.
  • Oversee assigned area of responsibility by handling claims and returns, zoning the area, and arranging and organizing merchandise.
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
  • Lead and participate in teams by using and sharing resources, information, and tools, and determining customer needs and business priorities.
Benefits

As a Member Team Lead at Sam's Club, you will enjoy a range of benefits, including:

  • Competitive pay and performance-based bonus awards.
  • Health benefits, including medical, vision, and dental coverage.
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Requirements

To be successful as a Member Team Lead at Sam's Club, you will need:

  • 6 months retail experience, including operating front-end equipment, and 6 months customer service experience.
  • Must be 18 years of age or older.
Preferred Qualifications

Leading a front-end team, supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.