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Customer Service Representative

2 months ago

Tinley Park, Illinois, United States Connect America Full time
About Connect America

At Connect America, we're dedicated to helping aging individuals and at-risk populations live safely and independently in their homes. With over 40 years of experience, we've established ourselves as North America's largest independent provider of connected care.

Our Mission

We deliver innovative technologies that bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety, leading to enhanced quality of life, earlier interventions, and reduced hospitalizations.

Our Values

We treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work collaboratively as supportive team members, developing customer solutions that make a positive difference in the lives of those we serve.

Responsibilities
  • Handle inbound and outbound client calls
  • Provide excellent customer service
  • Process intake on all referrals received - State Funded/Medicaid and Private pay
  • Follow up on pending items
  • Data entry - client information as needed into different portals
  • Support other team members when needed
  • Scan documents
  • Communicate any delays in deadlines with the Service Manager
  • Maintain confidentiality of all information with the Business office
  • Perform other duties assigned by the Service Manager
Qualifications
  • High School diploma and/or GED
  • 1-3 years' experience in call center and/or customer service-related position
  • Working knowledge of MS Word, Excel, and Outlook
  • Strong verbal and written communication skills

Connect America is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.