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CNC Field Service Technician
2 months ago
We are seeking a highly skilled CNC Field Service Technician to join our team at The Robert E. Morris Company. As a key member of our Customer Support Department, you will be responsible for the installation, preventive maintenance, and repair of Computer Numerically Controlled (CNC) Lathe, Milling, and Multi-Functional Machining Centers.
Key Responsibilities- Installation and Commissioning: Install and commission CNC equipment and accessory CNC equipment at customer facilities, ensuring seamless integration and optimal performance.
- Preventive Maintenance: Perform routine maintenance tasks to prevent equipment downtime and ensure optimal performance, including calibration, maintenance, and troubleshooting.
- Repair and Troubleshooting: Diagnose and repair complex CNC equipment issues, using technical expertise and problem-solving skills to resolve issues efficiently.
- Operator Training: Provide comprehensive training to customers on the operation and maintenance of CNC equipment, ensuring they are equipped to use the equipment effectively.
- Communication and Customer Service: Serve as a direct communication link between customers and our Service Group, providing exceptional customer service and ensuring customer satisfaction.
- Education and Experience: A two-year technical degree in Electrical, Mechanical, Electro-Mechanical, or Automation, or one year of experience in a related field, such as industrial equipment repair or machine tool manufacture.
- Technical Skills: Proficient in mechanical drawings, electrical/pneumatic/hydraulic schematics, PLC ladder diagrams, and testing equipment, with the ability to learn and adapt to new technologies.
- Soft Skills: Excellent communication and customer service skills, with the ability to work effectively in a team environment and adapt to changing priorities.
As a CNC Field Service Technician, you will work in a fast-paced manufacturing environment, with exposure to various hazards such as noise, electricity, chemicals, and heavy equipment. You will also work in a general office and training environment at our company headquarters.
Benefits- Competitive Salary: A competitive starting salary, with opportunities for growth and advancement.
- Paid Time Off: 23 paid days off in your first year, plus 10 company-paid holidays.
- Comprehensive Benefits: Medical, vision, dental, and life insurance, as well as a 401(k) retirement plan with company contribution.
- Tuition Reimbursement: Opportunities for tuition reimbursement and professional development.
