CNC Field Service Technician

3 weeks ago


Dover, New Hampshire, United States The Robert E. Morris Full time
Job Summary

We are seeking a highly skilled and experienced Senior CNC Field Service Technician to join our team at The Robert E. Morris Company. As a key member of our technical support team, you will be responsible for ensuring the efficient operation of our CNC equipment at manufacturing customer locations.

Key Responsibilities
  • Installation, troubleshooting, diagnosis, and repair of technical machine issues, encompassing electrical, mechanical, pneumatic, hydraulic, and machine control systems.
  • Providing exceptional customer service and technical support to manufacturing customers.
  • Working remotely from your primary residence to receive dispatches and plan daily service assignments.
  • Performing routine maintenance tasks to prevent equipment issues and conducting detailed inspections to identify potential problems.
  • Accurately documenting all service activities, including equipment diagnostics, repairs performed, parts used, and other relevant information.
  • Ensuring compliance with all safety guidelines and protocols, both at the customer's site and within your primary residence.
Requirements
  • Minimum of 5-8 years of proven experience as a Field Service Technician, working on CNC equipment and CNC equipment options and accessories.
  • Strong proficiency in fixing and repairing electrical, mechanical, pneumatic, hydraulic, and control systems.
  • Excellent customer service and communication skills.
  • Ability to work independently and handle a remote work schedule effectively.
  • High school diploma or equivalent; technical certifications or degrees are a plus.
  • Valid driver's license and reliable transportation.
What We Offer
  • Competitive starting salary
  • Market competitive comprehensive health benefits
  • Paid Time Off and 10 Company Paid Holidays
  • 401(k) retirement plan with company contribution
  • Tuition reimbursement
  • Employee appreciation events and perks


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