Customer Support Specialist

5 days ago


Lakeside, California, United States Together Full time
{"Job Title": "Customer Support Specialist", "Job Description": "

**Deliver Exceptional Customer Service**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our Customer Operations department, you will play a vital role in ensuring our customers receive the highest level of service and support.

**Key Responsibilities:**

• Conduct thorough affordability assessments to establish the correct forbearance tool for customers with financial difficulties.

• Take payments effectively and efficiently from customers to ensure accounts are accurately updated.

• Identify and address customer dissatisfaction to ensure a positive outcome.

• Escalate accounts where no exit strategy can be found or where regular forbearance has been exhausted.

• Offer appropriate forbearance to vulnerable customers to ensure a positive outcome.

• Manage CST workloads and trackers to ensure contact strategies are maintained.

• Conduct account reviews as required.

**Requirements:**

• A confident and customer-focused telephone manner.

• Effective decision-making skills.

• Strong negotiation and communication skills.

• Experience of relationship building and objection handling.

• Self-motivated with a high degree of professionalism.

• Strong typing, Word, and Excel skills.

• Ability to understand customer situations through clear and logical questioning.

• Thoroughness in maintaining accurate and up-to-date client records.

• Understanding of FCA, TCF, and GDPR.

• Ability to manage difficult conversations.

**What We Offer:**

• A range of company benefits, including a shared reward scheme, discretionary bonus, and pension contribution.

• Career development opportunities and sponsorship of relevant qualifications.

• A dynamic and supportive work environment.

**Location:**

Cheadle, SK8 3GW

Full-time

"}

  • Lakeside, California, United States Lakeside Union School District Full time

    Position OverviewThe Educational Support Specialist plays a vital role in enhancing the learning experience within the educational environment. This position is exclusively available to current employees of the Lakeside Union School District.Key ResponsibilitiesAssist in the delivery of instructional programs and support the educational...


  • Lakeside, California, United States Together Full time

    Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team at Together, a leading financial services company based in South Manchester.As a Customer Experience Specialist, you will play a crucial role in delivering high levels of service to our customers, ensuring their needs are met and that they receive the best...


  • Lakeside, California, United States Petco Full time

    Retail Sales SpecialistLocation: Denver, ColoradoSchedule: Part-timeWe are excited to present an opportunity to become a vital part of a premier retail organization as a Retail Sales Specialist. We seek an enthusiastic individual dedicated to delivering outstanding customer service and enhancing the success of our team. Join us in fostering a friendly...


  • Lakeside, California, United States The Patriot Group Full time

    {"title": "Contract Fire Resource", "description": "Job SummaryThe Patriot Group is seeking a skilled Contract Fire Resource to support our fire support teams. As a key member of our team, you will assist in various tasks to ensure the safe and efficient operation of our fire prevention and suppression services.Key ResponsibilitiesRespond to emergencies and...


  • Lakeside, California, United States Domino's Pizza LLC Full time

    About the Role Are you ready to bring your enthusiasm and energy to a dynamic team? As a Client Support Associate, you will play a crucial role in delivering exceptional service to our customers. Key Responsibilities: Customer Interaction: Engage with customers to provide assistance and resolve inquiries effectively. Team Collaboration: Work...


  • Lakeside, California, United States Adams & Martin Group Full time

    Job DescriptionThe Adams & Martin Group is seeking a highly organized and detail-oriented Contract Compliance Specialist to join a leading General Engineering Contracting firm. As a Contract Compliance Specialist in this role, you will play a crucial part in managing contract compliance, ensuring regulatory adherence, and coordinating various aspects of...


  • Lakeside, California, United States Together Full time

    Customer Support AgentLocation: Lakeside, Cheadle SK8, UKEmployment Type: Full-timeDepartment: Customer OperationsWorking Hours: Standard (09:00am-17:30pm)Contract Type: PermanentWork Environment: Office BasedCompany OverviewSalary: Up to £24,000 per annum, plus performance bonuses and benefits.About Us: We are Together, a proud Financial Services success...


  • Lakeside, California, United States Together Full time

    Customer Support AgentLocation: Lakeside, Cheadle SK8, UKEmployment Type: Full-timeDepartment: Customer OperationsWorking Hours: Standard (09:00am-17:30pm)Contract Type: PermanentWork Environment: Office BasedCompany OverviewSalary: Up to 24,000 per annum, plus performance bonus and benefitsAbout Together: A proud Financial Services success story, Together...


  • Lakeside, California, United States MUELLER LANDSCAPE INC Full time

    Job OverviewMueller Landscape Inc. is seeking a highly skilled Customer Service Representative to provide exceptional support to our clients. As a key member of our team, you will be responsible for delivering top-notch customer experiences through effective communication, problem-solving, and relationship-building.Key ResponsibilitiesCustomer Interaction:...


  • Lakeside, California, United States MUELLER LANDSCAPE INC Full time

    Job OverviewMueller Landscape Inc. is seeking a highly skilled Customer Service Representative to provide exceptional support to our clients. As a key member of our team, you will be responsible for delivering top-notch customer experiences through effective communication, problem-solving, and relationship-building.Key ResponsibilitiesCustomer Interaction:...


  • Lakeside, California, United States Adamo Security Full time

    Job SummaryWe are seeking a highly skilled Commercial Door Installation Specialist to join our team at Adamo Security. As a key member of our installation team, you will be responsible for ensuring the safety, security, and functionality of our clients' door systems through meticulous installation and maintenance practices.Key ResponsibilitiesInstall,...


  • Lakeside, California, United States Primo Water Full time

    About Primo WaterAt Primo Water, we are committed to creating healthier lives, healthier communities, and a healthier planet. Our company has a rich legacy of over 100 years, and we believe in empowering our associates to live our shared values and provide opportunities for growth and development.Job SummaryWe are seeking a highly motivated and...


  • Lakeside, California, United States Primo Water Full time

    About Primo WaterAt Primo Water, we're dedicated to creating healthier lives, communities, and a healthier planet. Our company has a rich legacy of over 100 years, and we're committed to empowering our associates to live our shared values and provide opportunities for growth and development.Job SummaryWe're seeking a highly motivated and customer-focused...


  • Lakeside, California, United States The Patriot Group Full time

    Job SummaryThe Patriot Group is seeking a highly skilled and experienced Contract Fire Resource Specialist to join our team. As a key member of our fire support team, you will play a critical role in ensuring the safety and well-being of our personnel and the public.Key ResponsibilitiesEmergency Response: Respond quickly and effectively to emergency...


  • Lakeside, California, United States Together Full time

    Customer Support AgentLocation: Lakeside, Cheadle SK8, UKEmployment Type: Full-timeDepartment: Customer OperationsWorking Hours: Standard (09:00am-17:30pm)Contract Type: PermanentWork Environment: Office BasedCompany OverviewSalary: Up to 24,000 per annum, plus performance bonus and benefitsAbout Together: We are a proud Financial Services organization based...

  • Sales Associate

    7 days ago


    Lakeside, California, United States Petco Full time

    Job SummaryWe are seeking a highly motivated and animal-loving Sales Associate to join our team at Petco. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and ensuring the health and well-being of our live animals.Key ResponsibilitiesProvide optimal guest experience...


  • Lakeside, California, United States TEMPERATURE DESIGN REFRIGERATION INC. Full time

    Job Summary:Temperature Design Refrigeration Inc. is seeking a skilled HVAC Technician Refrigeration Specialist to join our team. As a key member of our maintenance team, you will be responsible for troubleshooting, diagnosing, repairing, installing, and maintaining coolers, freezers, ice machines, and HVAC systems.Responsibilities:Perform routine...


  • Lakeside, California, United States LB3 Enterprises Full time

    Job OverviewThe Billing Coordinator plays a crucial role in providing financial, administrative, and clerical support by managing invoicing for construction contracts and ensuring accurate record-keeping of invoices and receipts. This position involves updating contracts and schedules of values while guaranteeing timely and precise processing of all...


  • Lakeside, California, United States RDO Equipment Full time

    Position Overview:This role is focused on establishing enduring relationships with clients to create mutually beneficial solutions within a designated area while representing all facets of RDO Equipment Co. in a professional manner.Compensation & Benefits:• Average earnings of $70,000 to $100,000+ in the first year, with top performers reaching six...

  • Irrigation Specialist

    3 weeks ago


    Lakeside, California, United States Pacific Green Landscape Inc Full time

    Job OverviewPacific Green Landscape Inc is in search of a dedicated and skilled Irrigation Technician to enhance our team. We pride ourselves on providing a professional and supportive work atmosphere, complemented by a comprehensive benefits package including a safety rewards program, vacation time, 401K, and health, dental, and vision insurance.Key...