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Executive Director of Operations
2 months ago
Urban Air is seeking a seasoned leader to drive success and maintain our fun culture. As General Manager, you will provide overall leadership, vision, and direction on initiatives and operating standards while fostering a positive atmosphere for guests and staff.
Key Responsibilities- Hire, train, and mentor staff to develop their skills and cultivate a team environment that provides exceptional customer service.
- Implement and execute staff training programs, and assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability.
- Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity.
- Maintain a safe, clean, and secure environment for all guests and staff, and continuously improve operational execution through attention to detail and adherence to operating standards and philosophies.
- Provide direction to the management team and ensure all staff members perform at a consistently high level, promoting positive employee relations and upholding operational standards.
- Assist franchise owner(s) in holding manager(s) accountable for setting and meeting departmental goals, and monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience.
- Ability to enthusiastically interact with others, and strong character with good judgment in decision-making.
- Experience in hospitality required, with a minimum of 3 years in Facility Operations & Management.
- Demonstrated ability in developing team members in areas of responsibility, and achieving expected store financial results in areas of responsibility.
- Professional, energetic, self-motivated, and able to motivate others, with a positive attitude and strong communication skills.
- Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint), and adaptability, flexibility, and general enthusiasm for the business.
Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. Our purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.
