Ambulatory Operations Director

4 weeks ago

Largo, Florida, United States University of Maryland Medical System Full time
Job Summary

University of Maryland Capital Region Health is seeking a highly skilled and experienced Senior Director, Ambulatory Operations to lead the optimization of clinical, operational, and financial outcomes for our ambulatory practices. As a key member of our leadership team, you will be responsible for providing operational oversight and leadership for the UM SJ Medical Group primary and specialty care practices.

Key Responsibilities
  • Direct and oversee the Ambulatory practice operations within the UM SJ Medical Group, including multiple Practice Directors focused on achieving clinical, operational, and financial key performance indicators.
  • Demonstrate innovation in the development and implementation of cost reduction strategies for the ambulatory practices in conjunction with the VP, Finance of the Medical Group.
  • Support executive leadership in strategic planning for the Ambulatory Medical Group practices.
  • Maintain awareness of the current and potential competitive forces in the marketplace and ensure the Medical Group is well positioned to execute its strategic vision.
  • Ensure alignment with value-based care team leadership to ensure the successful implementation of action plans to achieve value-based care savings.
  • Establish comprehensive metrics and reporting to evaluate team performance to ensure goals and objectives are being met.
  • Identify and resolve operational and performance gaps and obstacles; recommend/implement changes and improvements.
  • Serve as an exemplary role model for leadership to all Medical Group practices and UMMS organization.
  • Develop the annual operating and capital budgets and volume projections for the ambulatory practices in collaboration with executive leadership.
  • Monitor and assure monthly financial performance to budget, oversee the completion of monthly budget variance reporting.
  • Collaborate and meet with leaders to understand their operations and identify financial and operational opportunities to reduce costs and increase operational efficiency.
  • Maintain a high profile with the providers within the Medical Group to ensure their needs are being met to ensure cost-effective, quality ambulatory care.
  • Maintain ongoing communication with medical group providers and address identified concerns in a timely manner.
  • Utilize various data sources to monitor service, cost, and practice key performance indicators.
  • Incorporate data into practice development and practice operations.
  • Analyze operational data and prepare assessment reports for administration.
  • Collaborate with the Value Based Care leadership team to assure implementation of action plans to achieve cost savings for the organization.
  • Serve as operational leader for the Access to Care Value Delivery System initiative in conjunction with NTO leadership/team members.
  • Maintain knowledge of and ensure compliance with applicable federal, state, and local laws, rules, and regulations (e.g., The Joint Commission, OSHA, HIPAA, etc.) and UMMS policies and procedures.
  • Oversee the development and maintenance of operating policies and procedures.
  • Promote the use of HRO principles in the performance of job functions.
  • Participate in hospital patient safety initiatives such as daily safety huddle, value delivery system activities, and continuous learning for improvement (clinical program).
  • Foster a culture of collaboration, problem-solving, innovation, continuous learning, and a one-team mindset.
  • Mentor staff in both technical and soft skills to develop a team of highly competent, consistent, thoughtful, and customer-centric experts.
  • Evaluate staff effectiveness and oversee development and implementation of training programs to improve performance.
  • Oversee and perform managerial functions including hiring, discipline, training, and development, and preparing performance reviews in accordance with UMMS policies and procedures.
Qualifications

Education & Experience - Required

  • Bachelor's degree in Healthcare Administration, Business Administration, or related field.
  • Eight (8) years' progressively responsible experience in healthcare, healthcare administration, business operations, or related field.
  • Five (5) years' progressively responsible supervisory/managerial experience in a large provider group practice.

Education & Experience - Preferred

  • Master's degree in Healthcare Administration, Business Administration, or related field.

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