Operations Director

1 month ago


Largo, Florida, United States MidFlorida Credit Union Full time
About the Role

MidFlorida Credit Union is seeking a highly skilled and experienced Operations Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our branches, ensuring excellent member service, and driving business growth.

Key Responsibilities
  • Provide exceptional member service by opening and servicing accounts, answering questions, and resolving issues in a prompt and professional manner.
  • Improve member financial well-being by offering products and services that save time and money.
  • Supervise all aspects of the branch, including cash handling, audits, and branch balancing.
  • Develop and implement strategies to improve employee and member experiences.
  • Build a high-performing team through coaching, mentoring, and training staff.
  • Direct and manage delivery system options to provide quality, efficient member service.
  • Motivate and develop staff, acknowledging feedback and concerns.
  • Set goals and objectives for team members, guiding them in developing action plans to reach stated goals.
Requirements
  • 4+ years of branch management experience.
  • Demonstrated leadership and staff supervision experience.
  • History of cash handling experience.
  • Excellent customer service skills, strong verbal and written communication skills.
  • Strong desire to help people.
  • Proficient in computer, internet, and Microsoft Office.
  • Availability to work any shift between 7:00 AM - 7:00 PM, Monday through Friday, and 8:00 AM - 1:30 PM on Saturdays.
  • Eligibility to meet SAFE Act requirements to be registered as an MLO with NMLS.
  • High school diploma or equivalent; Bachelor's Degree in business-related field preferred.
Perks
  • Stability.
  • Opportunity for growth.
  • Paid time off and Paid Holidays.
  • Tuition assistance after 6 months of service.
  • 401K Plan with Employer Matching.
  • Health, Dental, and Vision Insurance - Generous and affordable plans for employee and family.
  • Employee Assistance Program - No waiting period to access benefit.
  • Salary and Bonuses - Bonus programs and annual appraisals with salary increase opportunities.


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