Rebate Application Specialist/Call Center

4 days ago


San Antonio, Texas, United States Guidehouse Full time

Job Overview:

Guidehouse is seeking a skilled Application Review Specialist to join our team in San Antonio, TX. The successful candidate will be responsible for reviewing customer-provided information and applications, ensuring accuracy and compliance with established procedures.

Key Responsibilities:

  • Review and audit customer-provided documents to ensure accuracy and completeness.
  • Update and maintain records in a timely and efficient manner.
  • Provide exceptional customer service via inbound and outbound calls, ensuring a high level of satisfaction.
  • Collaborate with colleagues to resolve issues and improve processes.

Requirements:

  • High School diploma or equivalent.
  • One year or more of experience in a customer service environment.
  • Ability to obtain Public Trust clearance.

Preferred Qualifications:

  • Process-oriented with a proven track record of attention to detail.
  • Experience delivering success in repeatable processes and outcomes.
  • Working knowledge of Microsoft Word and Excel.
  • Ability to work under tight deadlines and prioritize tasks effectively.

About Guidehouse:

Guidehouse is an Equal Employment Opportunity/Affirmative Action employer. We are committed to creating a diverse and inclusive workplace that values and respects all employees. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan and tuition reimbursement.



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