Customer Service Ambassador

4 weeks ago


Salt Lake, Utah, United States Planet Fitness Full time
Member Services Representative Job Description

The Member Services Representative plays a vital role in creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities:
  • Front Desk Operations: Greet members, prospective members, and guests, providing a superior level of customer service. Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Account Management: Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner, escalating issues to Assistant Manager or Manager as needed.
  • Cleaning and Maintenance: Perform cleaning duties as required to maintain the neatness and cleanliness of the club.
Requirements:
  • Customer Service Skills: Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers, exceeding member expectations.
  • Certifications: Must be able to obtain and maintain CPR/AED Certification within time frames required by the company and maintain physical ability to perform CPR/AED in the event of a medical emergency. Must obtain Tanning Certification within the required time frame.
  • Education and Age: High school diploma/GED equivalent required. Must be 18 years of age or older.
Work Environment:

The Member Services Representative works in an indoor environment, exposed to noise, dust, mechanical and electrical hazards, and cleaning chemicals. The primary functions require sufficient physical ability and mobility to walk and stand for prolonged periods, frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movements in the performance of daily duties.



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