Winner's Circle Ambassador
7 days ago
About the Role:
As a Winner's Circle Ambassador at Dave & Buster's, you will be the first point of contact for our guests, setting the tone for an unforgettable experience. Your exceptional communication skills and warm smile will make our guests feel welcome and valued.
Key Responsibilities:
* Deliver an unparalleled guest experience through a combination of food, drinks, and games in a fun and lively environment.
* Provide timely and accurate service, managing wait times and communicating information as needed to guests, team members, and managers.
* Greet guests with a positive attitude and enthusiasm, performing multiple job functions with ease.
* Assist guests with all requests and answer questions as needed, making recommendations on items.
* Provide game assistance by promptly notifying support technicians or management as needed.
* Bid farewell to guests leaving, ensuring everything was satisfactory and inviting them to return.
* Notify managers of any guests perceived to be unhappy.
* Practice proper cost controls by accurately weighing tickets and scanning merchandise.
* Responsible for stocking, displaying, and securing merchandise in all storage areas.
* Conduct merchandise inventory during and after shift, if applicable.
* Check for restocking of necessary supplies and bring all areas up to standard.
* Discuss problem areas with managers.
* Review the cleanliness and organization of the Winner's Circle, ensuring all plush and shelves are stocked, properly cleaned, and maintained.
* Properly position and set up displays to increase guest traffic and promote sales.
Requirements:
* Be at least 16 years of age.
* Work days, nights, and/or weekends as required.
* Work in a noisy, fast-paced environment with distracting conditions.
* Read and write handwritten notes.
* Lift and carry up to 30 pounds.
* Move about the facility and stand for long periods of time.
* Walk or stand 100% of shift.
* Reach, bend, stoop, mop, sweep, and wipe frequently.
Benefits:
* Competitive hourly rate: $7.25 - $13.75 per hour.
Equal Opportunity Employer:
Dave & Buster's is an equal opportunity employer and participates in E-Verify in states where required.
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