Claim Representative Trainee

3 weeks ago

Wilmington, Delaware, United States Travelers Insurance Full time
Job Description

At Travelers Insurance, we are seeking a highly motivated and detail-oriented Claim Representative Trainee to join our team. As a Claim Representative Trainee, you will be responsible for handling first-party property claims of moderate severity and complexity.

Key Responsibilities
  • Establish accurate scope of damages for building and contents losses and utilize as a basis for written estimates and/or computer-assisted estimates.
  • Investigate and evaluate all relevant facts to determine coverage, damages, business interruption calculations, and liability of first-party property claims under various policies.
  • Secure recorded or written statements as appropriate.
  • Determine appropriate settlement amount based on independent judgment, computer-assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles, and work product of Independent Adjusters.
  • Negotiate and convey claim settlements within authority limits.
  • Write denial letters, Reservation of Rights, and other complex correspondence.
  • Properly assess extent of damages and manage damages through proper usage of cost evaluation tools.
  • Meet all quality standards and expectations in accordance with the Knowledge Guides.
  • Maintain diary system, capturing all required data and documents claim file activities in accordance with established procedures.
  • Manage file inventory to ensure timely resolution of cases.
  • Handle files in compliance with state regulations, where applicable.
  • Provide excellent customer service to meet the needs of the insured, agent, and all other internal and external customers/business partners.
  • Recognize when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.
  • Identify and refer claims with Major Case Unit exposure to the manager.
  • Perform administrative functions such as expense accounts, time-off reporting, etc. as required.
  • Provide multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability, and other areas of the business as needed.
  • May attend depositions, mediations, arbitrations, pre-trials, trials, and all other legal proceedings, as needed.
Requirements
  • Bachelor's Degree preferred or a minimum of two years of work or customer service-related experience preferred.
  • Demonstrated ownership attitude and customer-centric response to all assigned tasks.
  • Verbal and written communication skills – Intermediate.
  • Attention to detail ensuring accuracy – Basic.
  • Ability to work in a high-volume, fast-paced environment managing multiple priorities – Basic.
  • Analytical Thinking – Basic.
  • Judgment/Decision Making – Basic.
  • Valid passport preferred.
What We Offer
  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching, and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

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