Customer Service Representative
3 days ago
We are seeking a talented and caring professional to join our team as a Customer Service Representative at our State Farm Agency in Wilmington, DE.
This is a low-pressure position focused on delivering exceptional customer service for a well-established State Farm Agent.
As our Customer Service Representative, you will work to inspire customer loyalty and enhance the overall State Farm Insurance customer experience.
Key Responsibilities:
• Answer phones and greet clients in a friendly and professional manner.
• Establish and maintain strong customer relationships through follow-up and communication.
• Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused approach to educate customers about insurance options and provide personalized solutions.
What We Offer:
• Competitive salary plus commission/bonus opportunities.
• Paid time off (vacation and personal/sick days).
• Valuable experience and growth potential within our agency.
• Requirements:
• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Excellent communication skills - written, verbal, and listening.
• Self-motivated and detail-oriented individual with a proactive approach to problem-solving.
• Ability to work in a team environment and assess customer needs through effective interviews.
• Property Casualty license (must be able to obtain) and Life and Health license (must be able to obtain).
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
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