Customer Service Representative

4 weeks ago


Wilmington, Delaware, United States Connie Barba - State Farm Agency Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Connie Barba - State Farm Agency. This role is ideal for someone who is passionate about delivering exceptional customer experiences and has a talent for building strong relationships.

Key Responsibilities
  • Provide prompt and accurate customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Establish and maintain strong relationships with customers, following up with them as needed to ensure their needs are met.
  • Work collaboratively with the team to achieve sales and customer satisfaction goals.
Requirements
  • Previous sales experience, preferably in an insurance or customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Self-motivated and detail-oriented, with a strong ability to work independently and as part of a team.
  • Ability to obtain a Property Casualty license and a Life and Health license.
What We Offer
  • A competitive salary plus commission/bonus structure.
  • A comprehensive benefits package, including paid time off and opportunities for growth and advancement.
  • A dynamic and supportive work environment, with opportunities to develop new skills and take on new challenges.


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