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Guest Service Representative

2 months ago

Independence, Missouri, United States O'Reilly Hospitality Management Full time
About O'Reilly Hospitality Management

We are a forward-thinking hospitality company that values sustainability, health and wellness, community involvement, and philanthropic outreach efforts. Our team is committed to empowering employees at all levels of leadership, providing opportunities for growth and development.

Job Summary

We are seeking a skilled Guest Service Representative to join our team at O'Reilly Hospitality Management. As a key member of our front desk team, you will be responsible for providing exceptional customer service, registering guests, and ensuring a seamless experience for our hotel guests.

Key Responsibilities
  • Guest Service: Greet guests in a friendly and warm manner, register and assign rooms, and provide information on hotel services and amenities.
  • Front Desk Operations: Manage room availability, process guest transactions, and maintain accurate records.
  • Communication: Respond to guest inquiries, resolve issues, and communicate effectively with other hotel departments.
  • Teamwork: Collaborate with colleagues to ensure a smooth and efficient front desk operation.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Hospitality customer service experience preferred, but not required.
  • Skills: Strong communication and problem-solving skills, ability to multitask and prioritize, and experience with relevant brand-specific PMS.
What We Offer
  • Competitive Pay and Benefits: We offer a competitive salary and benefits package, including 401k and Roth match, health, dental, and vision insurance, and paid time off.
  • Opportunities for Growth: We are committed to providing opportunities for growth and development, including training and professional development programs.
  • Collaborative Work Environment: We value a collaborative and supportive work environment, where employees feel empowered to contribute and grow.