Customer Service Representative

3 days ago

Independence, Missouri, United States Bass Pro Shops Full time

Job Summary:

The Customer Service Representative is responsible for providing exceptional customer service and creating a positive shopping experience for all customers. This role involves greeting and acknowledging customers, handling merchandise with care, and providing information and direction to customers.

Key Responsibilities:

  • Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
  • Greets all customers as they enter the store in a friendly and outgoing manner.
  • Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based on this analysis, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.
  • Checks in all customers' merchandise for return.
  • Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
  • Secures all firearms brought into the store with trigger locks.
  • Remains product knowledgeable.
  • Remains aware of all 'Special events' in the store.
  • Performs all other duties as assigned.

Requirements:

  • Minimum Degree Required: High School Diploma or Equivalent

Skills and Abilities:

  • Excellent organization skills and attention to details.
  • Experience in a customer service environment.
  • Excellent verbal and written communication skills.
  • Adaptability to new processes and procedures.
  • Excellent self-motivation and initiative while unsupervised.
  • Must be comfortable handling/locking firearms.

Benefits:

  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions.
  • Dental
  • Vision
  • Voluntary benefits
  • 401k Retirement Savings
  • Paid holidays
  • Paid vacation
  • Bass Pro Cares Fund
  • And more

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at Bass Pro Shops.

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