Hilton Garden Inn Guest Service Representative

3 days ago


Independence, Missouri, United States O'Reilly Hospitality Management Full time
Unlock Your Potential as a Guest Service Representative

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a skilled Guest Service Representative to join our team at the Hilton Garden Inn Independence, MO.

About the Role:

As a Guest Service Representative, you will be the face of our hotel, responsible for ensuring that every guest feels welcome and valued. Your primary duties will include:

  • Providing warm and friendly greetings to guests
  • Registering and assigning rooms to guests
  • Issuing room keys and providing instructions to bell persons or guests directly
  • Transmitting and receiving messages using telephones, faxes, and switchboards
  • Answering inquiries about hotel services, guest registration, and local information
  • Keeping records of room availability and guest accounts
  • Computing bills, collecting payments, and making change for guests
  • Making, confirming, and canceling reservations for guests
  • Posting charges for room, food, liquor, or telephone services
  • Making restaurant, transportation, or entertainment reservations for guests
  • Depositing guests' valuables in the hotel safe or safe-deposit box
  • Understanding and enforcing hotel company credit policies
  • Accounting for all cash and making deposits in accordance with company policies
  • Communicating effectively with front office and hotel departments
  • Reporting to work on time and in uniform, in accordance with company policy
  • Knowing and complying with all company policies and procedures
  • Embracing O'Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture
  • Performing other duties and responsibilities as required or requested

What We Offer:

As a valued member of our team, you can expect:

  • 401k and Roth match for full-time and part-time team members
  • Health, dental, vision, and life insurance options
  • Paid Time Off, including Paid Parental Leave
  • Growth potential and career advancement opportunities
  • Hotel and restaurant travel perks and discounts
  • DailyPay available to team members on day one

Requirements:

To be successful in this role, you will need:

  • High School diploma or GED
  • Hospitality customer service experience preferred, but not required

Work Environment:

This role requires working in an inside environment, with minimal exposure to adverse conditions. If you're a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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