Hilton Garden Inn Guest Service Representative
3 days ago
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a skilled Guest Service Representative to join our team at the Hilton Garden Inn Independence, MO.
About the Role:
As a Guest Service Representative, you will be the face of our hotel, responsible for ensuring that every guest feels welcome and valued. Your primary duties will include:
- Providing warm and friendly greetings to guests
- Registering and assigning rooms to guests
- Issuing room keys and providing instructions to bell persons or guests directly
- Transmitting and receiving messages using telephones, faxes, and switchboards
- Answering inquiries about hotel services, guest registration, and local information
- Keeping records of room availability and guest accounts
- Computing bills, collecting payments, and making change for guests
- Making, confirming, and canceling reservations for guests
- Posting charges for room, food, liquor, or telephone services
- Making restaurant, transportation, or entertainment reservations for guests
- Depositing guests' valuables in the hotel safe or safe-deposit box
- Understanding and enforcing hotel company credit policies
- Accounting for all cash and making deposits in accordance with company policies
- Communicating effectively with front office and hotel departments
- Reporting to work on time and in uniform, in accordance with company policy
- Knowing and complying with all company policies and procedures
- Embracing O'Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture
- Performing other duties and responsibilities as required or requested
What We Offer:
As a valued member of our team, you can expect:
- 401k and Roth match for full-time and part-time team members
- Health, dental, vision, and life insurance options
- Paid Time Off, including Paid Parental Leave
- Growth potential and career advancement opportunities
- Hotel and restaurant travel perks and discounts
- DailyPay available to team members on day one
Requirements:
To be successful in this role, you will need:
- High School diploma or GED
- Hospitality customer service experience preferred, but not required
Work Environment:
This role requires working in an inside environment, with minimal exposure to adverse conditions. If you're a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.
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