Sales Operations Specialist
2 weeks ago
Sales Support Administrator
Location: Charlotte, NC
Overview:
The Sales Support Administrator plays a crucial role in assisting the Regional Sales Manager and field sales teams in managing and nurturing the customer base. Key responsibilities include processing promotional material orders, handling will-call requests, and ensuring exceptional customer service.
Key Responsibilities:
- Provide administrative assistance to the Regional Sales Manager and field representatives.
- Process customer orders efficiently.
- Identify and cultivate potential sales leads for representatives.
- Organize and execute local marketing initiatives.
- Oversee the display program, including processing promotional items and samples.
- Maintain sales databases, including SalesForce and Oracle.
- Generate and analyze various sales reports for branch performance.
- Coordinate promotional item distribution for field representatives.
- Manage co-op advertising in alignment with marketing standards.
- Foster relationships with current and prospective clients through effective customer service.
- Address and resolve client issues, including warranty claims.
- Prepare comprehensive status reports, including database updates and warranty claims.
- Collaborate with staff to fulfill sales and promotional distribution tasks.
- Perform additional duties as assigned.
Additional Responsibilities:
- Engage in marketing activities such as seminars, trade shows, and telemarketing events as directed by the Regional Sales Manager.
- Follow up with clients regarding the status of promotional item deliveries.
- Regularly update the Sales Database as required.
Qualifications:
- Preferred: Associate's degree.
- 1-2 years of experience in sales coordination or a related field.
- Proficient in database management, internet navigation, and Microsoft Office Suite.
- Basic literacy and numeracy skills, typically acquired through a high school diploma or equivalent.
- Strong persuasive and influential abilities.
- Capability to develop and deliver effective presentations.
- Proficient in creating and editing written materials.
- Excellent interpersonal and communication skills.
- Familiarity with advertising and sales promotion techniques, generally gained through a combination of education and relevant experience.
- Professional appearance and positive representation of the company are essential.
- Willingness to work a flexible schedule as needed.
Working Conditions:
Typical office environment.
Company Commitment:
Caesarstone US is dedicated to providing equal employment opportunities to all individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or veteran status, in accordance with applicable laws.
Company Values:
- People First: We prioritize fairness, respect, and opportunities for growth.
- Accountability: We take ownership of our actions and business outcomes.
- Innovation: We embrace fresh ideas that create value.
- Winning Spirit: We foster enthusiasm and a commitment to excellence.
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