Caregiver Coordinator

4 weeks ago


Chester Springs, Pennsylvania, United States Senior Helpers of the Treasure Coast Full time

We are seeking a skilled Caregiver Coordinator to join our team at Senior Helpers of the Treasure Coast. As a key member of our staff, you will be responsible for selecting, scheduling, and coordinating caregivers based on assessment and care plan information for new and existing clients. Your goal will be to maintain appropriate gross profit margins for each case while ensuring the highest level of client satisfaction.

Key responsibilities of the Caregiver Coordinator include:

  • Under direct supervision, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
  • Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies, and/or "call-outs" arise.
  • Track and record in Soneto all instances of assignment refusals, call-outs, late arrivals, early departures, etc., and share information with the CM or OM on a regular basis.
  • Communicate with the Director of Operations to Hire for the Void on a regular basis.
  • Audit time cards on a regular basis to ensure hours match scheduled hours.
  • Be on call on every other weekend.

Qualifications for the Caregiver Coordinator position include:

  • Minimum of one year of Case Manager experience.
  • Professional experience in the field of Customer Service and Management.
  • Knowledge of general healthcare staffing requirements.
  • Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
  • Must have experience using telephones with multiple lines, multi-task on several calls, and maintain professionalism and patience with a fast-paced environment.
  • Excellent problem-solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time


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