Customer Service Representative

4 days ago

Carmel, New York, United States John Grana - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at John Grana - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional client experiences that drive business growth and customer satisfaction.

Key Responsibilities
  • Client Relationship Management: Establish and maintain strong relationships with clients, providing personalized support and follow-up as needed.
  • Insurance Expertise: Provide accurate and timely information to clients regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Needs-Based Review Process: Use a customer-focused approach to educate clients about insurance options, identifying their needs and providing tailored solutions.
  • Communication and Collaboration: Utilize excellent communication skills to efficiently meet client needs, while promoting the development of our business and collaborating with other team members.
Requirements
  • Customer Service Focus: Dedicated to delivering exceptional customer service and ensuring client satisfaction.
  • Communication Skills: Excellent communication skills to effectively relate to clients, answer their questions, and anticipate their needs.
  • Problem-Solving: Proactive in problem-solving and able to provide creative solutions to client issues.
Benefits
  • Competitive Compensation: Hourly pay plus commission/bonus structure.
  • Professional Growth: Opportunities for advancement within the agency and career development.
  • Benefits Package: Paid time off, health insurance contribution, and 401(K) with company match.

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