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Client Support Representative

2 months ago

Sioux Falls, South Dakota, United States Silencer Central Full time
Job Overview

Silencer Central, a rapidly expanding organization recognized for its remarkable growth, is dedicated to compliance, education, and simplifying the process of purchasing firearm sound suppression devices. We are seeking a dedicated individual to enhance our customer service experience.

Work Schedule: Monday – Friday, core hours 8:30 am to 5:00 pm, with one rotating Saturday each month and one weekday off during the week.

Position Summary:

At Silencer Central, we uphold the principle that Customers + Integrity = Success. In this position, you will embody our commitment to exceptional customer service by actively listening to customer inquiries, understanding their needs, and providing tailored solutions. Utilizing critical thinking and problem-solving skills to address issues and offer alternative recommendations is crucial.

Key Responsibilities:

  • Assist customers by delivering product and service information while resolving any issues that arise.
  • Maintain accurate customer records by updating account details as necessary.
  • Address product or service concerns by clarifying customer complaints, identifying the root cause, selecting the most effective solution, and ensuring follow-up for resolution.
  • Handle a high volume of incoming calls, emails, and chat inquiries.
  • Process payments and manage payment information securely.

Qualifications:

  • High school diploma is required.
  • Prior experience in customer service is preferred.
  • Contribute to team success by achieving related goals.
  • Ability to manage challenging customer interactions while maintaining professionalism.
  • Deliver exceptional customer service consistently on every interaction.
  • Strong attention to detail.
  • Excellent communication and interpersonal skills.
  • Effective time management abilities.

Compensation and Benefits:

The starting pay is competitive and varies based on experience and relevant skills. Silencer Central offers a comprehensive compensation package that includes:

  • Profit Sharing and Incentive Bonuses
  • Paid Time Off
  • Company-Paid Holidays
  • Health Insurance Options
  • Dental and Vision Insurance
  • Short-Term and Long-Term Disability Insurance
  • Company-Paid Life Insurance
  • Employee Assistance Program
  • 401(k) Plan with Company Match
  • Employee Discount Program
  • Complimentary Snacks and Beverages

We are looking for motivated individuals to contribute to our ongoing success.