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Customer Support Specialist

1 month ago

Denver, Colorado, United States TrackVia Full time

About TrackVia:

TrackVia is a leading app building platform that empowers businesses to create and integrate apps to track, manage, and automate processes efficiently. Our platform gives users the ability to build and integrate apps in days, not weeks, making it an ideal solution for businesses looking to improve their operations.

Job Summary:

We are seeking a highly skilled Customer Support Advocate to join our team. As a Customer Support Advocate, you will be responsible for providing exceptional support to our customers via phone, email, live chat, and online community. Your primary activities will include solving real-world business problems, analyzing customer feedback, and conveying it to our product and marketing teams.

Key Responsibilities:

  • Provide customer training and online product demos
  • Problem solve customer issues
  • Create advanced formulas that make customer applications efficient
  • Help customers set up views, charts, and dashboards
  • Provide product support via phone, email, live chat, and online community
  • Provide basic data model recommendations for a relational database
  • Create product customizations using TrackVia's customization tools

Requirements:

  • Technology enthusiast
  • Analytical problem-solving skills
  • Excellent written and verbal communication skills
  • Excel power user
  • Understanding of basic relational database concepts
  • Familiarity with web technologies (HTML/CSS/Javascript)
  • Professionalism: promptness, attention to detail, organization
  • Bachelor Degree preferred, but not required

What We Offer:

  • Competitive salary between $45,000 - $60,000
  • 100% medical, dental, and vision benefits
  • Unlimited, flexible time-off policy
  • Competitive paid parental leave for all new parents after 6 months
  • Opportunity to challenge yourself and have a high degree of responsibility and impact
  • Daily tasks will change often, giving you many opportunities to grow your professional and technical skillset and advance your career

Work location is flexible if approved by TrackVia, except that position may not be performed remotely from the state of California.