Medical Support Specialist

3 weeks ago

Denver, Colorado, United States Concentra Full time
Overview:

At Concentra, we are committed to providing exceptional patient care and improving the health of America's workforce. As a Medical Support Specialist, you will play a vital role in our patient care team, performing routine medical and testing procedures under direct supervision of the treating clinician.

This role requires efficient and accurate delivery of one-on-one patient care while thriving in a fast-paced environment. You will ensure that every patient is treated with quality clinical care and receives an excellent patient experience from welcoming, respectful, and skillful colleagues.

The Medical Support Specialist is responsible for performing Department of Transportation (DOT) and Non-DOT drug and alcohol testing, preparing patients for physical examinations, and assisting providers during examination and treatment.

You will also be responsible for performing routine medical procedures as ordered by the treating clinician, triaging emergent patients as needed, and maintaining supplies, clean rooms, and equipment.

In partnership with center leadership, you will assist with patient flow and volume, keep patients informed of expected wait times during all aspects of the center visit, and ensure accuracy in documentation.

This role requires a strong understanding of medical procedures and medical terminology, as well as excellent customer service skills and the ability to deal with people in a manner that shows tact and professionalism.

As a Medical Support Specialist, you will be an integral part of our patient care team and play a crucial role in providing exceptional care to our patients.

Responsibilities:
• Perform Department of Transportation (DOT) and Non-DOT drug and alcohol testing
• Prepare patients for physical examinations, including taking vital signs and any required or requested ancillary testing
• Assist providers during examination and treatment
• Perform routine medical procedures as ordered by the treating clinician
• Triage emergent patients as needed
• Maintain supplies, clean rooms, and equipment
• Assist with patient flow and volume
• Keep patients informed of expected wait times during all aspects of the center visit
• Ensure accuracy in documentation

Qualifications:

Education Level:
Vocational/Technical/Business School

Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations) or Military Medical Specialist with current Medical Assistant credentials in the state of employment in accordance with state requirements and applicable regulations
Job-Related Experience
Customarily has at least six months or more of medical assistant experience
Knowledge of medical procedures and medical terminology
Working knowledge of occupational medicine requirements (state specific) preferred
Job-Related Skills/Competencies
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Able to communicate both verbally and in writing in a clear, and professional manner
Teamwork focus with peers and center leadership team; ability to maintain working relationship with all levels of colleagues
Must participate in initial and ongoing training as required
Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection
Intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications

Additional Data:
401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off & Extended Illness Days Offered
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent Care Spending Account
Employee Discounts

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