Technical Support Specialist
3 weeks ago
Job Summary:
DecisionPoint | Cortek is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide technical support to clients via phone, email, and chat
- Resolve technical issues in a timely and efficient manner
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge base articles and technical documentation
- Participate in on-call rotation to provide 24/7 support
Requirements:
- Bachelor's degree in Computer Science or related field
- Minimum 1 year of experience in technical support
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
How to Apply:
If you are a motivated and detail-oriented individual with a passion for technical support, please submit your resume and cover letter for consideration.
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