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Client Relationship Specialist

2 months ago

Columbus, Ohio, United States U.S. Bank Full time

About the Role

At U.S. Bank, we're committed to delivering exceptional customer experiences and building long-lasting relationships with our clients. As a Client Relationship Specialist, you will play a critical role in achieving this goal by providing personalized support and guidance to our customers.

Key Responsibilities

  • Build and maintain strong relationships with clients through proactive outreach and follow-up
  • Assess and understand clients' financial needs and goals, and provide tailored solutions and recommendations
  • Stay up-to-date on all retail products and services, and effectively communicate their benefits to clients
  • Collaborate with branch team members and partners to deliver exceptional customer experiences
  • Participate in sales campaigns and promotions to drive business growth and revenue

Requirements

  • High school diploma or equivalent
  • Typically 1-2 years of job-related, retail banking experience or a combination of experience and commensurate training
  • Bilingual Nepali/English or Spanish/English
  • Proven customer service and interpersonal skills
  • Experience with using and demonstrating digital products and self-service technologies

Preferred Qualifications

  • Advanced knowledge of applicable bank and branch policies, procedures, and support systems
  • Thorough knowledge of all retail products and services
  • Experience in participating in sales campaigns and promotions

What We Offer

  • A comprehensive benefits package, including healthcare, basic term and optional term life insurance, short-term and long-term disability, pregnancy disability and parental leave, 401(k) and employer-funded retirement plan, paid vacation, up to 11 paid holiday opportunities, adoption assistance, and sick and safe leave accruals
  • A dynamic and supportive work environment that fosters growth and development
  • The opportunity to work with a leading financial institution and make a meaningful impact on our customers' lives

EEO and E-Verify

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status. U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.