Dispatch Operations Manager

1 week ago


Las Vegas, Nevada, United States Transdev Full time
About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their fleets, and deliver on mobility solutions. As a leader in mobility, Transdev empowers the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.

Job Summary

We are seeking a highly skilled Dispatch Supervisor to join our team at Transdev. The successful candidate will be responsible for managing the immediate aspects and conditions of field operations, including on-time performance standards, service interruptions, detour management, and all other aspects of the transit service. This role will also oversee BOC Dispatchers, Road Supervisors, and Terminal Supervisors, ensuring they are accomplishing their assigned tasks and following standard operating procedures.

Key Responsibilities
  • Monitor and evaluate daily Transit Operations activities and employee performance, including missed runs, on-time statistics, total work and pay hours, accident data, and other operations-related functions.
  • Provide guidance and support to all Transit Operations personnel to maximize the reliability and safety of our transit service for passengers.
  • Ensure performance indicators meet or exceed client and corporate expectations, minimizing liquidated damages and correcting failures.
  • Implement and support business-critical operations technologies, serving as a subject matter expert on tools and making recommendations for their application.
  • Manage the location's performance, make best practices recommendations, train on technology solutions, and facilitate their implementation.
Requirements
  • A high school diploma or equivalent.
  • Excellent customer service delivery, problem-solving, and decision-making skills.
  • Strong communication and negotiation skills, with the ability to influence without authority.
  • A working knowledge of ADA law and ADA service requirements.
  • Dependability and proficiency in time management, meeting deadlines, and multi-tasking.
  • Ability to work a flexible schedule, including weekends.
  • Proficiency in MS Office products, including MS Excel and MS Word, and Windows-based programs.
  • Experience in a Transit Operations position is required.
About Transdev

Transdev is a global company with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.


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