Dispatch Operations Manager

4 weeks ago


Las Vegas, Nevada, United States Transdev Full time
About the Role

We are seeking a highly skilled and experienced Dispatch Supervisor to join our team at Transdev. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our transit service, ensuring that our passengers receive safe and reliable transportation.

Key Responsibilities
  • Manage the immediate aspects and conditions of field operations, including on-time performance standards, service interruptions, and detour management.
  • Oversee BOC Dispatchers, Road Supervisors, and Terminal Supervisors, ensuring they are accomplishing their assigned tasks and following standard operating procedures.
  • Provide guidance and support to all Transit Operations personnel to maximize the reliability and safety of our transit service.
  • Monitor and evaluate daily Transit Operations activities and employee performance, including missed runs, on-time statistics, and accident data.
  • Implement and support business-critical operations technologies, serving as a subject matter expert on the tools and making recommendations for their best application.
Requirements
  • A high school diploma or equivalent.
  • Excellent communication and negotiation skills, with the ability to influence without authority.
  • A working knowledge of ADA law and ADA service requirements.
  • Dependability and proficiency in time management, meeting deadlines, and multi-tasking.
  • Proficiency using MS Office products, including MS Excel and MS Word, and Windows-based programs.
  • Experience in a Transit Operations position is required.
About Transdev

Transdev is a global leader in mobility, operating in 19 countries and employing over 110,000 team members worldwide. We are driven by our purpose to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.



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