Account Specialist
2 months ago
**Job Summary:**
The Account Specialist is a key member of the ADM Origination Team, responsible for providing exceptional support to producer customers and contributing to the team's origination goals.
Key Responsibilities:
- Customer Service: Provide outstanding service to producer customers, managing transactional accounts and fostering relationships with origination teammates.
- Contract Management: Lead all contract-related tasks, including entry, pricing, signature maintenance, and state documentation requirements.
- Accounting and Financial Management: Handle accounting details for each customer, including farm splits, grain application, and settlement direction.
- Communication and Relationship Building: Engage with customers through phone calls, provide account information, and purchase grain in multiple locations.
- Problem-Solving and Resolution: Address customer accounting questions, concerns, or mistakes promptly and professionally.
- Process Improvement: Maintain and communicate critical location-specific information to customers and develop an understanding of ADM's producer contract portfolio.
Requirements:
- Industry Knowledge: Knowledge and understanding of the farming/agriculture industry is helpful but not required.
- Technical Skills: Ability to learn and understand new software or other applications necessary to perform essential responsibilities.
- Soft Skills: High attention to detail, well-organized, and effective time management skills are imperative.
- Communication: Strong communication internally and externally is vital to the success of this role.
- Experience: Minimum of 1-3 years quality work experience.
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