Technical Services Engineer

1 day ago

Sunnyvale, California, United States Abbott Full time
About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.

We're a company that's committed to advancing treatments for people with cardiovascular disease. Our breakthrough medical technologies help restore people's health so they can get back to living their best lives, faster.

The Opportunity

This position works out of our Sunnyvale, CA location in the CRM Division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

We're looking for a Technical Services Engineer to provide independent clinical and technical support in response to inquiries from physicians, health care professionals, patients and field staff using professional knowledge and judgment.

Responsibilities
  • Provides technical or clinical information to customers in response to inquiries/report from the field.
  • Performs product evaluations and testing based on reports from the field.
  • Provides clinical and technical support services.
  • Provides back-up support to Field Clinical Engineering/Sales Representatives in the areas of sales support (device implants and follow-ups), regional training seminars and troubleshooting.
  • Provides and conducts product training to in-house personnel.
  • Assists in the presentation of educational material for new product training and in-service seminars to physicians, nurses and sales representatives.
  • Reviews product manuals, communiques and memorandum for technical clinical accuracy and content.
  • Documents all contacts via an approved tracking system, writing Field Contact Reports for complaints per SMF guidelines.
  • Remains current on developments in field(s) of expertise, applicable regulatory requirements, and a general knowledge of the company's products, markets, and objectives as well as industry trends.
  • Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
  • Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
Requirements
  • Bachelors Degree - (Preferred Electrical Engineering, Biomedical Engineering ) or a related field OR an equivalent combination of education and work experience.
  • 0-2+ years experience in Customer/Technical Support or Call Center environment.
  • Providing medical device industry technical support, including relevant experience in the cardiac pacing industry.
  • Demonstrated ability to analyze and evaluate technologically complex devices; demonstrated written and verbal communication, interpersonal, facilitation, presentation, quantitative, analytical, organizational, and follow-up skills.
What We Offer

At Abbott, you can have a good job that can grow into a great career. We offer a fast-paced work environment where your safety is our priority, training and career development, financial security through competitive compensation, incentives and retirement plans, health care and well-being programs including medical, dental, vision, wellness and occupational health programs, paid time off, 401(k) retirement savings with a generous company match, and the stability of a company with a record of strong financial performance and history of being actively involved in local communities.

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