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Retail Operations Manager

2 months ago

Dayton, Ohio, United States Lennox International Full time

Overview

Lennox International (NYSE: LII) stands as a frontrunner in energy-efficient climate-control solutions, established over a century ago on the foundations of integrity and innovation. We are committed to sustainability and the creation of comfortable, healthier environments for our residential and commercial clients while minimizing their carbon footprint. Our leadership in innovation encompasses cooling, heating, indoor air quality, and refrigeration systems.

Position Summary

As a Store Manager at Lennox, you will lead a dedicated team of customer service professionals and significantly influence the financial performance and operational excellence of your store. You will work closely with the sales team to ensure that annual revenue surpasses the designated targets.

You will be entrusted with overseeing daily store operations and exemplifying outstanding customer service through direct involvement in everyday service channels. Your ability to provide clear guidance to team members by effectively communicating initiatives, priorities, and company strategies will be essential.

Compensation

The compensation range for this role is approximately $61,200 - $72,500, based on the candidate's qualifications, experience, and education.

Key Responsibilities

  • Recruit, hire, train, and develop the inside sales team and warehouse personnel, emphasizing exceptional customer service and robust selling skills.
  • Drive the sales of replacement components and aftermarket products to the dealer network, contractors, and other relevant business segments.
  • Own the business within the local market and achieve results on established sales, growth, and profitability objectives by collaborating with Sales to explore new sales opportunities.
  • Maintain a customer-ready, professionally merchandised showroom, warehouse, and grounds.
  • Coordinate with transportation providers for daily shipments.
  • Prioritize and advocate for an ongoing Environmental, Health, and Safety program.
  • Manage and customize inventory to meet the needs of the local market.
  • Ensure precise inventory management through cycle counting and operational excellence.

Career Advancement Opportunities

At Lennox International, you have the opportunity to shape your career according to your skills, talents, and passions. High-performing Store Managers have advanced into roles such as Territory Manager, Operations Manager, Area Zone Manager, and various corporate positions.

Desired Qualifications

  • A bachelor's degree or an equivalent combination of education and experience is preferred.
  • Requires a minimum of 5 years of relevant experience.
  • Proven ability to lead others.
  • Strong oral and written communication skills.
  • Must be capable of lifting up to 50 lbs.
  • Effective in developing and maintaining strong professional relationships with customers, dealers, sales, and operational partners.
  • Strong business acumen to position the store effectively within the market through promotions and customer engagement strategies.

Benefits

At Lennox, we recognize that our employees are our greatest assets. We are dedicated to providing limitless opportunities for growth and development, with a strong emphasis on promoting from within. Our Store Manager position is ideal for individuals seeking a diverse work environment with long-term growth potential.

Benefits include:

  • Competitive base salary with a performance-based bonus structure.
  • Industry-leading sales and product training.
  • Medical and dental benefits.
  • 401(k) plan with company match.
  • Employee Stock Purchase Program.
  • Opportunities for community involvement.
  • And much more.

Commitment to Diversity

At Lennox, we believe that diversity and inclusion are vital to our success as a global organization. We strive to recruit, develop, and retain the most talented individuals from a diverse candidate pool. Our goal is to create workplaces that reflect the communities we serve, support the growth and development of each team member, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

Qualifications Summary

A high school diploma or an equivalent combination of education and experience is required. A bachelor's degree or equivalent combination of education and experience is preferred. A minimum of 5 years of relevant experience is necessary. Strong leadership skills, effective communication abilities, and the capacity to lift up to 50 lbs are essential. Expert knowledge of HVAC systems is highly preferred. Strong business acumen and the ability to develop and maintain professional relationships are crucial for success in this role.