Logistics Operations Manager

5 hours ago

Dayton, Ohio, United States Hermes Full time
About the Role

The Senior Manager of Logistics Operations is responsible for overseeing the daily operations within our Distribution and Service Center, including daily throughput, staff allocation, prioritization, and added value projects. This role supports cross-functionally our Retail and Wholesale partners as well as ensures Ecommerce productivity levels are met daily.

Key Responsibilities
  • Manage and oversee the evening shift's logistics operations from 4:00pm to 12:30am.
  • Responsible for the safety and security of team members, products, and facility.
  • Manage logistics operations including daily small package, LTL, and successful execution of fulfillment.
  • Oversee the daily follow-up on orders released to the Distribution and Service Center.
  • Ensure allocation of staff to Ecommerce is adequate to meet the demands of the business, fulfilling final customer expectations.
  • Maintain receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing operational and personnel policies and procedures.
  • Manage the staff in the processing areas to support related activities while building accountability.
  • Complete Distribution Center operational requirements by scheduling and assigning staff, following up on work results.
  • Onboard, train, and mentor employees to ensure employees are motivated and successful by establishing tools to maximize output.
  • Own the optimization of Distribution Center efficiency (Inbound, Outbound, and inventory accuracy).
  • Oversee processes as well as keep open communication with the Distribution Service & Transportation team to alert, report, and escalate issues.
  • Maintain physical condition of Distribution and Service Center while safeguarding processing area.
  • Support the control of inventory levels partnering with Inventory Control in the execution of cycle counts.
  • Support process design, standardization, and implementation as it pertains to Distribution Center operations and logistics.
  • Lead efforts to drive continuous improvements to the delivery process - driving high internal customer satisfaction.
  • Implement continuous improvement methodologies, in collaboration with Service Center management, to all aspects of the processing area.
  • Develop process area layout and implement flow strategies optimizing product flow, organization, and space.
Requirements
  • 10 years of experience in a similar role and/or department.
  • Bachelor's Degree preferred.
  • Conversational Spanish language preferred.
  • WMS - Manhattan Associates Software knowledge preferred.
  • Cegid knowledge preferred.
  • Solid understanding of budgeting and ability to exercise appropriate judgment.
  • High level of attention to detail.
  • Proven excellence at meeting long and short-term deadlines.
  • Solid knowledge of Microsoft Office & PowerPoint.
  • Strong written, verbal, and presentation skills.
  • Ability to work independently to develop a method to achieving goals with little supervision.
  • Independence and self-motivation skills.
  • Ability to work as a team as well as handle projects on his/her own.
  • Position requires flexible work schedule, including some weekends and during peak periods.

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