Hotel Operations Director
5 days ago
Job Summary:
The General Manager of a hotel property is responsible for overseeing all daily hotel operations to ensure guests have an exceptional experience. This includes managing hotel services such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
Key Responsibilities:
- Lead and direct all hotel departments to deliver superior customer service to hotel guests, associates, and visitors.
- Act as a brand ambassador, providing leadership and strategic direction to all departments of the hotel.
- Empower staff to deliver exceptional customer experiences and drive business growth.
- Develop and implement strategies to improve hotel operations, revenue, and profitability.
- Collaborate with the management team to achieve business objectives and drive company success.
Requirements:
- Exceptional leadership and problem-solving skills.
- Ability to empower staff to deliver exceptional customer experiences.
- Strong business acumen and strategic thinking.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
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