Guest Services Representative
2 months ago
- Must be available for a flexible schedule, including weekends, holidays, and various shifts
- Address guest concerns to ensure a positive experience
- Manage all check-in and check-out processes in accordance with hotel standards
- Follow payment, cash handling, and credit procedures
- Create, print, and distribute daily operational reports
- Resolve any discrepancies in room status reports
- Perform additional duties as required
Deliver outstanding guest services, which include efficient check-in/check-out procedures, processing payments, and providing information in a courteous manner.
Required Qualifications
- High school diploma or equivalent
- At least one year of experience in customer service; experience in the hotel industry is preferred
- Effective communication skills with guests and team members
- Proficiency in computer systems is advantageous
- Bilingual capabilities in English and Spanish are beneficial
- Familiarity with local attractions and activities
Shaner Hotels
Shaner Hotels is a prominent hospitality management and ownership company, operating over 65 properties across multiple states and countries. We specialize in hotel development, design, and revenue management, providing a comprehensive range of services in the hospitality sector.
About the Work Environment
Our establishment is strategically located near major transportation hubs and local attractions, offering a dynamic work atmosphere in the hospitality industry.
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