Guest Services Representative

2 months ago


Lebanon, Pennsylvania, United States Shaner Hotel Group Full time
Guest Services Representative
  • Must be available for a flexible schedule, including weekends, holidays, and various shifts
  • Address guest concerns to ensure a positive experience
  • Manage all check-in and check-out processes in accordance with hotel standards
  • Follow payment, cash handling, and credit procedures
  • Create, print, and distribute daily operational reports
  • Resolve any discrepancies in room status reports
  • Perform additional duties as required
Key Responsibilities
Deliver outstanding guest services, which include efficient check-in/check-out procedures, processing payments, and providing information in a courteous manner.

Required Qualifications
  • High school diploma or equivalent
  • At least one year of experience in customer service; experience in the hotel industry is preferred
  • Effective communication skills with guests and team members
  • Proficiency in computer systems is advantageous
  • Bilingual capabilities in English and Spanish are beneficial
  • Familiarity with local attractions and activities
About Shaner Hotel Group

Shaner Hotels

Shaner Hotels is a prominent hospitality management and ownership company, operating over 65 properties across multiple states and countries. We specialize in hotel development, design, and revenue management, providing a comprehensive range of services in the hospitality sector.

About the Work Environment

Our establishment is strategically located near major transportation hubs and local attractions, offering a dynamic work atmosphere in the hospitality industry.

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