Guest Services Representative
2 months ago
- Willingness to work a flexible schedule, including weekends, holidays, and various shifts
- Address guest concerns to ensure a pleasant experience
- Manage all check-in and check-out processes in accordance with hotel standards
- Follow payment, cash handling, and credit protocols
- Create, print, and distribute daily operational reports
- Correct any discrepancies found in room status reports
- Perform additional tasks as required
Deliver outstanding guest services, including efficient check-in/check-out, payment processing, and providing information in a courteous manner.
Required Qualifications
- High school diploma or equivalent
- At least one year of experience in customer service; experience in the hotel industry is preferred
- Effective communication skills with guests and team members
- Familiarity with computer systems is advantageous
- Bilingual proficiency in English and Spanish is a plus
- Awareness of local attractions and activities
Shaner Hotels
Shaner Hotels is a prominent hospitality management and ownership company, operating over 65 properties across multiple states and countries. We specialize in hotel development, design, and revenue optimization. This position offers a unique opportunity within the hospitality sector.
About the Work Environment
Our establishment is conveniently located near major transportation hubs and local event centers.
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