Guest Services Representative

2 months ago


Lebanon, Pennsylvania, United States Shaner Hotel Group Full time
Guest Services Representative
  • Willingness to work a flexible schedule, including weekends, holidays, and various shifts
  • Address guest concerns to ensure a pleasant experience
  • Manage all check-in and check-out processes in accordance with hotel standards
  • Follow payment, cash handling, and credit protocols
  • Create, print, and distribute daily operational reports
  • Correct any discrepancies found in room status reports
  • Perform additional tasks as required
Key Responsibilities
Deliver outstanding guest services, including efficient check-in/check-out, payment processing, and providing information in a courteous manner.

Required Qualifications
  • High school diploma or equivalent
  • At least one year of experience in customer service; experience in the hotel industry is preferred
  • Effective communication skills with guests and team members
  • Familiarity with computer systems is advantageous
  • Bilingual proficiency in English and Spanish is a plus
  • Awareness of local attractions and activities
About Shaner Hotel Group

Shaner Hotels

Shaner Hotels is a prominent hospitality management and ownership company, operating over 65 properties across multiple states and countries. We specialize in hotel development, design, and revenue optimization. This position offers a unique opportunity within the hospitality sector.

About the Work Environment

Our establishment is conveniently located near major transportation hubs and local event centers.

  • Lebanon, Pennsylvania, United States LBA Hospitality Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at LBA Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our guests.Key ResponsibilitiesProvide personalized guest service, responding to inquiries and...


  • Lebanon, Pennsylvania, United States Shaner Hotel Group Full time

    Guest Services RepresentativeMust be available for a flexible schedule, including weekends, holidays, and various shiftsAddress guest concerns to ensure a positive experienceManage all check-in and check-out processes in accordance with hotel standardsFollow payment, cash handling, and credit proceduresCreate, print, and distribute daily operational...


  • Lebanon, Pennsylvania, United States Shaner Hotel Group Full time

    Position: Front Desk AgentKey Responsibilities:Must be available to work a flexible schedule, including weekends, holidays, and various shifts.Address guest concerns to ensure a high level of satisfaction.Facilitate all check-in and check-out processes in accordance with hotel standards.Comply with payment, cash handling, and credit procedures.Produce,...


  • Lebanon, Pennsylvania, United States LBA Hospitality Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at LBA Hospitality. As a key member of our front-line staff, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable experience for our valued customers.Key ResponsibilitiesProvide personalized service to guests, responding to...

  • Guest Service Manager

    4 weeks ago


    Lebanon, Pennsylvania, United States Fairfield Inn & Suites Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Service Manager to join our team at Fairfield Inn & Suites. As a Guest Service Manager, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient front office operation, and leading a team of front desk and guest services associates.Key...


  • Lebanon, Pennsylvania, United States Planet Fitness Full time

    Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service.Handle all front desk related...


  • Lebanon, Pennsylvania, United States Shiny Shell Carwash Full time

    Job OverviewAs a Customer Service Representative at Shiny Shell Carwash, you will play a vital role in exceeding member and guest expectations by providing quick and friendly service while vacuuming, wiping down vehicles, and cleaning windows.Key Responsibilities:Retain and create new member/guest relationsPromote new memberships/fast passes and special...


  • Lebanon, Pennsylvania, United States Candlewood Suites Lebanon Full time

    Job OverviewCandlewood Suites Lebanon is seeking a skilled Front Desk Agent to provide exceptional customer service and ensure a positive guest experience.Key ResponsibilitiesGreet and process guests as they check-in/outComplete registration, secure payment, and verify billingConfirm guest information, room rate, and selection of room(s)Code electronic keys...


  • Lebanon, Pennsylvania, United States Steak 'n Shake Full time

    {"Job Title": "Service Team Member - Front of House", "Job Summary": "As a Service Team Member - Front of House at Steak 'n Shake, you will be responsible for delivering exceptional guest experiences while maintaining a clean and welcoming environment. Your primary responsibilities will include administering the 7 steps of Service, leading and delivering...


  • Lebanon, Pennsylvania, United States Target Full time

    About TargetAt Target, we're passionate about helping all families discover the joy of everyday life. Our values and culture are built around creating an exceptional guest experience, and we're committed to making a positive impact in our communities.Seasonal Job OpportunitiesWe're seeking talented individuals to join our seasonal team as Guest Advocates. As...


  • Lebanon, Pennsylvania, United States Shaner Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at the Lebanon Fairfield Inn and Suites. As a key member of our hotel staff, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a smooth check-in and check-out process.Key ResponsibilitiesGuest...


  • Lebanon, Pennsylvania, United States Circle K Full time

    Job Title: Customer Service Representative Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store...


  • Lebanon, Pennsylvania, United States Circle K Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...


  • Lebanon, Pennsylvania, United States Planet Fitness Full time

    Job SummaryThe Member Services Representative will be responsible for delivering an exceptional member experience by providing top-notch customer service to Planet Fitness members, prospective members, and guests. This role is a key part of our team, ensuring that every interaction is positive and memorable.Key ResponsibilitiesCustomer Service: Greet...


  • Lebanon, Pennsylvania, United States Domino's Franchise Full time

    We are seeking a highly motivated and customer-focused individual to join our Domino's Pizza team as a Customer Service Representative/Shift Leader. This role involves taking orders, making pizzas, and providing exceptional customer service in a fast-paced environment.As a Shift Leader, you will be responsible for leading a team of customer service...


  • Lebanon, Pennsylvania, United States Citizens Full time

    About the Role:Citizens is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving any issues they may have.Key Responsibilities:Provide excellent customer service to clients, responding to...


  • Lebanon, Pennsylvania, United States Jubilee Ministries Full time

    Job DescriptionAt Jubilee Ministries, we are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Service Representative. This role is responsible for providing exceptional customer service, operating registers, and maintaining a clean and organized sales environment.Key Responsibilities:Assist customers with...


  • Lebanon, Pennsylvania, United States Circle K Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...


  • Lebanon, Pennsylvania, United States Circle K Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...


  • Lebanon, Pennsylvania, United States latitude Full time

    Customer Service RepresentativeWe are seeking a highly motivated and detail-oriented Customer Service Representative to provide exceptional customer support and ensure customer satisfaction.Key Responsibilities:Respond to customer inquiries via phone, email, chat, or in-person, providing accurate information about products and services.Handle customer...