Family Services Team Leader

2 weeks ago


Dallas, Texas, United States NorthStar Memorial Group Full time
Position Overview

NorthStar Memorial Group is on the lookout for an enthusiastic Family Services Team Leader to oversee operations at our facility. Our dedicated sales teams are committed to transforming the way families celebrate and remember their loved ones. We focus on providing meaningful guidance, inspiration, and innovative solutions to our clients. We value a stable work environment where individual contributions are acknowledged and rewarded.

Key Responsibilities
  • Lead, mentor, and support the ongoing training and performance evaluation of assigned sales personnel.
  • Facilitate daily team discussions to assess recent sales achievements and offer coaching for any developmental needs.
  • Ensure consistent prospecting efforts and that each sales team member meets the required number of pre-need sales presentations weekly.
  • Evaluate each sales advisor's presentation skills for both pre-need and at-need referrals, providing assistance to enhance their effectiveness.
  • Maintain comprehensive records of leads, referrals, closing rates, and follow-up results after service.
  • Report daily to the sales manager to set objectives and provide updates on unit performance.
Qualifications
  • Minimum of 4 years of experience in sales.
  • At least 1 year of experience in a leadership or managerial capacity.
  • Familiarity with sales closing techniques.
  • Excellent professional communication abilities.
  • Possession of a valid driver's license.

We are proud to be an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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